Last Updated: 10/5/2023
At CustomYourTShirt.ca, we take pride in delivering high-quality customized products tailored to your preferences. Customer satisfaction is our top priority. However, we understand that there may be instances where you might need to request a refund. Please read our Refund Policy carefully to understand your options.
1. Eligibility for Refund
We accept refund requests under the following circumstances:
(a) Missprint: If you receive a customized product with a misprint or incorrect design that does not match the specifications you provided at the time of ordering, you are eligible for a refund.
(b) Quality not as Advertised: If the quality of the customized product you receive does not meet the standards as advertised on our website, you may request a refund.
(c) Broken or Damaged Products: In the unfortunate event that your customized product arrives broken or damaged, we will provide a refund or send a replacement, as per your preference.
2. How to Request a Refund
To initiate a refund request, please follow these steps:
(a) Contact Us: Send an email to our customer support team at info@customyourtshirt.ca within 7 days of receiving the product. Please include your order number, a description of the issue, and clear photographs showing the problem.
(b) Evaluation: Our customer support team will review your request and may request additional information if needed to assess the issue.
(c) Approval: If your refund request is approved, we will process the refund to your original payment method. The time it takes for the refund to be credited to your account may vary depending on your payment provider.
3. Exclusions
Please note that the following situations are not eligible for refunds:
(a) Change of Mind: We do not accept refund requests if you have changed your mind about a customized product after it has been produced.
(b) Incorrect Information: We are not responsible for refunds due to errors in the information provided by the customer during the customization process. Please review your order carefully before submitting it.
(c) Delays in Delivery: Refunds will not be granted for delays in product delivery, as delivery times may vary depending on factors beyond our control.
4. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
Phone: (438) 470-3454
We are committed to providing you with the best possible customized products and addressing any issues promptly and fairly. Your satisfaction is essential to us.
